Henderson County Campus 270-827-7700 Union County Campus: 270-389-5000

Elaina Shoulders, Spirit of Excellence, March 2018

Elaina Shoulders, Spirit of Excellence, March 2018

Elaina Shoulders, Insurance Claims Specialist, Patient Financial Services, began her career with Methodist Health on October 27, 2014. Her main duties include sending claims to the insurance companies for payment after correcting any issues with the claims.

Shoulders, who grew up in Ridgway, IL, attended Southeastern Illinois Community College after high school where she earned a billing/coding certificate. She has lived in Henderson for the past six years.

Problem solving is the favorite part of her job, according to Shoulders. “I enjoy being able to fix a problem to ensure the claim is processed in a timely manner.” She added, “I like working with my fellow coworkers and feel that the departments I contact are very helpful in getting issues resolved.” Shoulders is one of 15 Insurance Claim Specialists who work to process claims for the hospital.

“I was very shocked and appreciative to receive the Spirit of Excellence award,” Shoulders said. “It is nice to know that my hard work has been


“Elaina shows exceptional care with her fellow employees. She will stop the job at hand to help an employee who has an issue that needs to be resolved.”

“She shows exceptional compassion by always being there when an employee has a problem, work or personal. She lends a helping hand when needed.”

“She shows exceptional communication by letting fellow employees know of any problem that has come up and would hinder their day to day process. Nominee is a great team member to the department.”

The Spirit of Excellence Award recognizes employees within the scope of our organization who have demonstrated superb customer service, positive performance, involvement, respect, initiative and team member. If you received excellent care and/or service from a Methodist Health or Methodist Health Union County employee, nominate them for the Spirit of Excellence Award. Nominations can be submitted online at www.methodisthospital.net/SOE.