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Gary Strouse - MH Quarterly Spirit of Excellence

Gary Strouse - MH Quarterly Spirit of Excellence

Gary Strouse, Receptionist, Imaging Services, has been a Methodist Health employee since June 21, 2004. He was hired as a Transporter and transferred to a Clerk position on August 12, 2005. The title was later changed to Receptionist.

Strouse’s duties include answering phone calls, checking in patients coming in with orders for a test or procedure and walking them back to the appropriate area.

He also makes CDs of images for patients to take to the doctor when requested and takes care of making work schedules for department employees.

Other than interacting with coworkers, the favorite part of his job is being of assistance to patients. “Whether patients need to be taken out front in a wheelchair or given directions, it makes me feel good to help,” he said.

Strouse was born in Morganfield but later moved to the Chicago area where he lived for 40 years before moving back to Henderson in 2004.

This is the second time he has been recognized as a Spirit of Excellence. He also received the honor in 2005. “Thanks to everyone in the department that thought well enough of me to give me this honor,” Strouse said. “I am very proud of that.”

He continued, “It was a big surprise. I had nominated people myself and then it turned out to be me!”

COMMENTS BY HIS NOMINATOR:
“He is one of the most selfless people in this Hospital. Gary consistenly helps transport patients and is vigilant in helping any department he can to make the patient and/or co-worker experience as positive as possible.”

“Gary continually checks in with each department in our area and is always willing to go the extra mile to make workflow more efficient. It cannot be stated enough the positive impact he has on the department.”

“He does a terrific job welcoming patients, as well as communicating with team members.”


ABOUT THE SPIRIT OF EXCELLENCE AWARD
The Spirit of Excellence Award recognizes employees within the scope of our organization who have demonstrated superb customer service, positive performance, involvement, respect, initiative and team member. If you received excellent care and/or service from a Methodist Health employee, nominate them for the Spirit of Excellence Award. Nominations can be submitted online at www.methodisthospital.net/SOE.