Patient Experience & You

Patient Advocate Program at Methodist Hospital

Patient Experience works to engage patients, employees, family members and visitors in the healthcare experience. At Methodist Hospital, our goal is to be the patient's healthcare home and provide excellence in care from the time the patient and family walk in the door until the time they leave.

Patience Experience Program

Methodist Hospital is committed to providing compassionate, high-quality, cost-effective health care to the communities we serve. We believe that every patient deserves to be treated with respect, dignity and close attention. The Patience Experience program helps us accomplish this mission by giving patients an advocate through the duration of their stay at the Hospital.

The representative patients work with is responsible for:

• Employee communication in-services
• Lost and found items
• Managing the Grievance and Complaint process for the organization
• Making employees aware of cultural diversities
• Bioethics Committee
• Quality, Safety and Service Committee of the Board of Directors

We consider you a partner in your health care. When you are well informed, participate in treatment decisions and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. Methodist Hospital encourages respect for the personal preferences and values of each individual. It is our goal to assure that your rights as a patient are observed and to act as a partner in your decision making process.

Transportation Services

The purpose of the Patient Ambassador (Patient Transportation) Department is to ensure that the best possible patient transport services is provided to our customers in a safe and timely manner and also delivered with respect, honesty, dependability and integrity. The Patient Ambassadors offer not only transportation services to the patients but efficient transport of equipment and medical supplies throughout the Hospital. It is the responsibility of the Patient Ambassador Department to maintain a high level of patient safety, customer satisfaction and timely transports as well as provide an excellent Courier service throughout the hospital.

Patient Satisfaction Surveys

We want to know how our patients felt about their care so that we can keep doing what works, and make improvements on what doesn’t. You may receive a Patient Satisfaction Survey and we ask that you complete this survey and return it as soon as possible. We are always striving to be the best we can be and our goal is to be a 5-Star Hospital for our community and citizens. In order to continue improving we need the input of patients and customers such as you.

We want to hear from you

Our goal is to always provide excellent service to all of our customers. If you would like to share a positive comment about your state or the staff or if you have any concerns regarding your stay at Methodist Hospital or your care at any of our locations, please do not hesitate to contact the Patient Experience at 270-827-7272 or share@methodisthospital.net.

Our office is located right inside Methodist Hospital at the Elm Street entrance on the left (just before the Thirst Aid Station). Office hours are 7 a.m. to 5:30 p.m. Monday-Friday.