Elaina Shoulders, Insurance Claims Specialist, Patient Financial Services,
began her career with Methodist Hospital on October 27, 2014. Her main
duties include sending claims to the insurance companies for payment after
correcting any issues with the claims.
Shoulders, who grew up in Ridgway, IL, attended Southeastern Illinois Community
College after high school where she earned a billing/coding certificate.
She has lived in Henderson for the past six years.
Problem solving is the favorite part of her job, according to Shoulders.
“I enjoy being able to fix a problem to ensure the claim is processed
in a timely manner.” She added, “I like working with my fellow
coworkers and feel that the departments I contact are very helpful in
getting issues resolved.” Shoulders is one of 15 Insurance Claim
Specialists who work to process claims for the hospital.
“I was very shocked and appreciative to receive the Spirit of Excellence
award,” Shoulders said. “It is nice to know that my hard work has been
COMMENTS FROM HER NOMINATOR
“Elaina shows exceptional care with her fellow employees. She will
stop the job at hand to help an employee who has an issue that needs to
“She shows exceptional compassion by always being there when an employee
has a problem, work or personal. She lends a helping hand when needed.”
“She shows exceptional communication by letting fellow employees
know of any problem that has come up and would hinder their day to day
process. Nominee is a great team member to the department.”
ABOUT THE SPIRIT OF EXCELLENCE AWARD
The Spirit of Excellence Award recognizes employees within the scope of
our organization who have demonstrated superb customer service, positive
performance, involvement, respect, initiative and team member. If you
received excellent care and/or service from a Methodist Hospital or Methodist
Hospital Union County employee, nominate them for the Spirit of Excellence
Award. Nominations can be submitted online at